Great! Send all your questions about returns, sizes, materials and such to email@example.com and we'll get back to you as soon as possible.
I have feedback
Let's talk! Send an email to firstname.lastname@example.org.
I want to collaborate
Exciting! Send an email to email@example.com and let's see what's up.
How are the sizes?
All our clothes are standard unisex fit and true to size. If you’re not happy about the size or fitting, you can always return the item and choose a different size.
Where are the clothes produced?
It may vary. We handpick high-quality fabrics and suppliers in different categories, so if you are curious about a certain item or piece of clothing; send your questions to firstname.lastname@example.org and we'll get back to you.
Which logistics company do you use?
We ship every order with DB Schenker. Find your nearest DB Schenker service point here: https://www.dbschenker.com/se-sv/om-oss/kundservice/soek-ombud
How much does shipping cost?
The shipping fee is calculated in the checkout process. Approx. 60 SEK in Sweden.
How long delivery time is it?
Approximately one-two weeks. We send all orders from our Luleå office on Tuesdays.
Can I return and/or exchange my item?
You, of course, have the right to send your item back to us. For regular returns/exchanges, we do not offer a free return slip. Always contact customer service before making your return. When we have received your request, you will receive a return confirmation via email.
As a customer, you have the right to cancel a purchase within 14 days from the day you received the product, provided that the clothes/items are unused as there is a hygiene factor to take into account. This time period can be extended under certain circumstances, contact us at email@example.com for further information. Customer service should always be contacted before returning any product(s). To handle your case faster, please enter the order number when contacting us.
In order for a return to be approved, the object must be essentially unused. The item should be packaged well, along with all the included accessories. Transport damage due to defective packaging will be charged to your account. Do not put address labels directly on the packaging, but always make sure to protect the original packaging.
All returns must be sent back to the address below:
973 34 Luleå
Important! Enter your order number, for example #123456 on the package or on a note in the package when you return your item to us.
Which payment methods can I choose between?
The ones approved and available via Klarna Checkout.
Fill up your cart and check out easily by choosing one of Klarna Checkout’s payment methods. Simple and secure shopping is fun shopping.
What about terms & conditions?
See conditions for Klarna Checkout at Klarnas own website. You will also view these terms and conditions and accept them before you can pay for your order. If you have any questions about the payment service, contact Klarna's support. Our support only handles questions regarding products and questions regarding Bastard Burgers.
Terms & Conditions
To make a purchase on shop.bastardburgers.com, you must be at least 18 years old or have permission from a guardian/parents. We reserve the right to cancel orders from persons who have provided false personal and / or payment information and/or have bad credit. Facts and prices are given with reservation for misspellings and any incorrectly defined technical specifications. All prices on this website include 25% VAT within the EU. We also reserve the right not to place an order, for example if the product is out of stock or due to technical problems. We reserve the right to cancel an order if fraud is suspected. All goods belong to Gatusmak AB until a full payment reaches us.
Bastard Burgers has a Swedish F-tax certificate through Gatusmak AB with organization number 556979-5593. All our prices include 25% VAT within Sweden and the EU, our VAT registration number is SE556979-559301. VAT is only included for orders within the EU, VAT is not included outside the EU. If VAT changes, we reserve the right to adjust our prices accordingly.
Currency is selected based on your location. Please note that outside the EU you as a customer may have to pay a cost for this. This cost is up to you as a customer to pay and Gatusmak AB is not chargeable for this cost.
Gatusmak AB reserves the right to change the collection and has the right to remove items from the collection before a purchase is made. We reserve the right to any final sale of goods in the range. Gatusmak AB is responsible for any typographical errors in texts on this website and its subdomains. We do not guarantee that all images accurately reproduce the true appearance of the products.
Gatusmak AB is exempt from the penalty for failure to fulfill any obligation under this agreement if the failure is due to release of circumstance as below and the circumstance prevents, complicates or delays the fulfillment. Relieving circumstance shall be considered, inter alia, government action or failure, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. Force majeure includes government decisions that negatively affect the market and products, e.g. restrictions indication, warnings, prohibitions, etc., abnormal decline in the market and the company is exposed to criminal activity that affects the business.
As you navigate our site, your preferences are remembered through the temporary use of “session” cookies. Cookies enable our systems to gather information about your browser as well as monitor the navigational patterns you take while browsing the site. You as a users have the option to cookies through your browsers. If you choose to disable your cookies, note that your user experience may be limited. You will get a pop-up in the down left corner with information you about cookies when entering the site.
When you place an order and/or submit your information, our website collects your personal information such as your name, e-mail address and shipping address. Gatusmak AB will use your information collected online to process and fulfill your order. Additionally, your e-mail address may be collected at various points within the website so that we can send you any necessary e-mail messages related to your order, such as order and shipping confirmations. We understand and recognize that we must maintain and use customer information responsibly.
You have a right to know which of your personal data we use. This can be provided through a process known as a registry extract. If you wish to receive a complete registry extract, you can contact our customer service and we will be glad to help you. We want to ensure that your personal information is correct and up-to-date. With that in mind, you have the right to request the correction of inaccurate data about you. If the information you provided changes (for ex. if you change your e-mail address, name or payment information) or if you wish to delete your account, simply contact our customer service. Regarding instances involving the ways in which we process your personal data through the consent provided by you, you always have the right (at any time) to withdraw your consent regarding that processing. You are also entitled to oppose some processing, for example direct marketing purposes and newsletters. In some circumstances, you even have the right to have your personal information deleted or blocked. This does not apply if we are required by law, for example, to preserve or otherwise process the information or if the information is required to fulfill an agreement with you.
How we share data
We sometimes share data, such as personal info, with various recipients in order to provide the services mentioned above. We never sell your information to anyone else without your approval. Potential recipients of your information are: (1) Delivery Service Providers. In order to fulfill the purposes of our processing of your personal information, we share your personal data with companies providing services to us, for ex: to process the sending and delivery of your items or providing certain systems. These companies can only process your personal information according to our explicit instructions and cannot use your information for any other reason. (2) Payment Service Providers. In order to manage payments via the site, we use a payment services. The payment service provider is responsible for their own handling of your personal information and has separate conditions which apply for them. Information regarding their conditions and handling of your personal data can be found when you choose which payment method to use on the site. (3) Collaborative Partners. In order to enable our partners to usher traffic to us via their channels, we provide information such as order numbers and purchase prices. The information is only shared for this purpose and is not sold or forwarded. (4) Other Recipients. We can send your data to other recipients, for ex: government organizations, if required of us by law. If all or a portion of our organization is shared or integrated with another organization, your personal data can be provided to our advisors, potential buyers and their advisors, and are passed on to the new owners of the business. (5) Transfers Outside the EU. Some services or payment services can take place outside the EEA. We never transmit any data outside the EEA without taking the appropriate security measures and acquiring legal support for the transfer. For example, through Privacy Shield or the Commission’s standard contractual clauses.
What data we collect
To handle your orders and purchases, we require the following information about you; Name, Address, phone number and e-mail, Date of birth (for some payment methods), Payment information and payment history, Information about your order (for ex: order number, product(s), delivery address, and invoice). We do this with the legal obligation for Completion of the Purchase Agreement; without which, we would be unable to complete our transaction with you. The information is saved for 36 months, from the time both delivery and payment have been processed, for the purpose of helping you with potential complaints and returns. In order to comply with the rules and regulations to which we must adhere , we require the following information about you; Name, Address, Payment information and payment history, Information about your order (for ex: order number, product(s) and delivery address). We do this with the legal obligation to comply with legal obligations; that is to comply with the laws to which we must adhere. The Book-keeping Act is one example as to why we save this information (with limited access) for seven (7) years, in addition to the current year. This information will not be accessible to the customer service department, for example. In order to provide you with customer service, we require the following information about you; Name, Phone number and e-mail, Date of birth (for some payment methods), Payment information and payment history, Information about your order (for ex: order number, product(s), delivery address, and invoice), Information you personally provide during your communication with us. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests, in order to answer any questions you may have. We save the information for 14 months from the time your customer service inquiry is closed. In order to customize our marketing for you, showing our products and deals on both our site and those of our partners, we require the following information about you: IP, Data gathered by cookies and the like. For example, on which products you clicked and your shopping history, Order number. We do this with the legal obligation of processing in a way that is necessary to cater to both our and your legitimate interests by marketing our products to you for up to one year after your latest activity on our site. To do this, we use various external advertising services and collaborative partners.
Modification of our policy
Gatusmak AB owns several domains connected to our online store. These currently are: www.bastardburgers.com, www.bastardburgers.com, www.bastardburgers.no and www.bastardburgers.fi.